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FAQ

Please read

What is Soft Play?

An indoor/outdoor Play area!!! That we create at the comfort of your home or private event. Our equipment is made from soft material for toddlers to enjoy! Play Play zone creates a safe and clean, soft play area for toddlers  Ages 0-5.

Always cleaned  & sanitized?

All our equipment , including every ball pit ball, floor mat, gate, bouncys , blocks etc. is thoroughly sanitized and disinfected after each use, We use a non-toxic, fragrance-free, residue-free cleaner, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs.  We exclusively use CleanSmart. We also proudly clean and sanitize all our balls with a professional Ball washing / sanitizing Machine!

Rules for play Zone

  • No shoes / Socks are required

  • No Food, snacks, candy in play area

  • No paint, slime or sharp objects

  • Parents are required to stay and watch toddlers

  • All balls must stay in ball pit, all soft play is to stay in play area

  • No kids over 5 yrs allowed

  • You may have to pay an extra cleaning fee if rules are not followed*

BOOK NOW INFO​

I submitted a request to book what now? You will now receive email explaining if your date is available and a invoice. We require 50% of invoice in order to guarantee your date. Your date is not confirmed until we receive your deposit payment. We cant hold your invoice longer than 24 hrs from sending invoice.

How SOON should I BOOK?

We recommend you book as soon as you know your date, we book quick! NO PARKS! at this time unless you have a valid permit that you can submit to us.

Can you create any theme?

Yes! 

Payments

Zelle,venmo,cash app,Cash

Invoice must be paid in full the day before event no exceptions!!

Cancellation policy!!!

Deposits are non refundable! You may reschedule your event and use your credit. 

What if it rains?

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. However, you may reschedule your rental if you’d like, Please note once we set up our play zone we do not relocate or move the set up elsewhere. 

Covid 19 precautions

We are operating during the pandemic however we are limiting the reservations and using all precautions neccesary.

We ask upon arrival to set up that area is cleared for us to set up. We ask no one is near the area within 12 ft we ask everyone in are to wear mask. Upon pick up we also ask that area is cleared and all balls are inside bags as requested by attendant.

Thank you for your business Play play zone